At Taprobana Naturals, we strive to provide you with high-quality products that meet your expectations. However, we understand that there may be instances where you need to return a product. Our Returns Policy is designed to assist you with your return and make the process as easy as possible.
1. Eligibility for Returns:
- You may return most new, unopened items within 30 of delivery for a full refund.
- Items must be in their original condition, with all tags and packaging intact.
- Certain products, such as perishable goods, personalized items, or items marked as final sale, may not be eligible for return.
2. Initiating a Return:
- To initiate a return, please contact our customer service team at taprobanannatural@gmail.com within 7 of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorization.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is a result of our error or a defective product.
- We recommend using a trackable shipping service to ensure the safe return of the item.
4. Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within7 days.
5. Exchanges:
- If you received a defective or damaged item, please contact us immediately for assistance. We will arrange for a replacement or refund.
6. Contact Information:
- For any questions or concerns regarding returns, please contact our customer service team at taprobanannatural@gmail.comor +94 77 985 3935
This Returns Policy is subject to change without notice. Please review it periodically for updates.
Thank you for choosing Taprobana Naturals.